Shipping policy

Thank you for shopping with us. We aim to process and deliver all orders as quickly and smoothly as possible.

Shipping Coverage

We ship orders from warehouses located around the USA and currently provide shipping to all U.S. states.

Depending on your delivery location and carrier availability, your order may be shipped via FedEx or USPS.

Shipping Options

We currently offer the following shipping options:

Standard Shipping
Standard shipping is available for a flat rate of $12.
Estimated delivery time: 3–5 working days.

Express Shipping
Express shipping is available for a flat rate of $35.
Estimated delivery time: 1–2 working days.

Free Shipping

We offer free standard shipping on orders over $100.
The free shipping option will be automatically available at checkout when your order total qualifies.

Delivery Estimates

Please note that delivery times are estimates only and are not guaranteed. Shipping times may vary depending on your location, public holidays, national holidays, carrier delays, weather conditions, or other circumstances outside our control.

During busy periods, such as holidays or promotional seasons, orders may take longer than usual to arrive.

Order Processing

Orders are processed during business days, excluding weekends and public holidays. Once your order has been processed and shipped, you will receive a confirmation email with tracking information, where available.

Shipping Address

Please make sure your shipping address is correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided at checkout.

Lost, Delayed, or Missing Packages

If your order is delayed, lost, or marked as delivered but you have not received it, please contact us and we will do our best to assist you. In some cases, we may need to contact the shipping carrier to investigate the issue.

Contact Us

If you have any questions about shipping or delivery, please contact us at: info@herbalcity.co